Camp notes

CAMP HOUSEKEEPING INFORMATION:

- Drop off is at 9:45am for a 10am start, pick up is at 3:00pm. Players can make their way to the pitch on arrival where our staff will be ready to meet them.

- Please ensure your player is sent with a packed lunch, snacks and a water bottle to be refilled on site. They will also need a notebook and pen for note taking during our education components - please note this note taking is just for the player's own benefit, nothing is handed in,

- All attendees must arrive in clothing suitable for playing rugby. Trainers are appropriate for arrival and we ask your player brings their moulded studs for on pitch time should they have them. Sun cream should be applied prior to camp attendance.

- If your child will be coming to and from camp alone, they will need to tell the registration coach when they arrive.

- We are able to accept some childcare vouchers, please email info@eliterugbyacademy.co.uk stating who your vouchers are with and we can advise.

Please see below for our Camp refund policy.

Once your booking and payment has been made you will be automatically emailed a receipt. Please take this as confirmation of your booking. For any queries please email info@eliterugbyacademy.co.uk

Please note we accept online payments (platform fee applicable), bank transfers (details at checkout) and are able to accept some childcare vouchers.

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Refund Policy for Elite Rugby Camps

At Elite Rugby Academy (ERA), we understand that plans can change, so we’ve developed the following refund policy to ensure clarity and fairness, in line with UK consumer law.

1. Cancellation by the Camp
In the event that the camp or any camp day is cancelled by ERA due to unforeseen circumstances (e.g., adverse weather, instructor illness, or facility issues), we will:
Offer an alternative camp date (subject to availability), or,
Provide a full refund for the cancelled day(s) or camp.
If a prolonged or permanent closure occurs, a prorated refund will be provided based on the number of camp days affected.

2. Cancellation by Parent/Guardian
Notice Provided 14 Days Before Camp Start Date:
If you wish to cancel your child’s place at the camp more than 14 days before the start date, you will be entitled to a full refund of the fees paid, not including any platform fees paid.

Notice Provided Less Than 14 Days Before Camp Start Date:
If you cancel your child’s place less than 14 days before the camp starts, you will be entitled to a 50% refund.

No Refund After Camp Start Date:
Once the camp has commenced, we do not offer refunds for any missed days due to personal reasons (e.g., illness, holidays, or other commitments).

3. Missed Camp Days
ERA does not provide refunds or credits for missed camp days due to illness, holidays, or other personal reasons.
4. Injury or Long-Term Illness
If your child is unable to attend the camp due to a long-term illness or injury (certified by a doctor), we will offer:
A prorated refund for the missed days, or,
A credit toward a future camp at our discretion.

5. Payment of Refunds
Refunds will be processed within 14 days of the refund request being approved, and will be made via the original payment method unless otherwise agreed.
Please note that childcare vouchers and HMRC Tax-Free Childcare payments cannot be refunded. In such cases, we may offer a credit toward future camps, at the discretion of ERA.

6. Changes to the Policy
ERA reserves the right to modify or update this refund policy. Any changes will be communicated to parents/guardians and posted on our website. Refund requests will be handled in line with the policy in place at the time of booking.